State Farm® Insurance Agent Dlana Bodmer
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Klay Davis
May 23, 2024
1
out of
5
rating by Klay Davis
"We had been with State farm here for 20 years. In the past 3 months our premium went up like crazy without any thing that we've done to make it go up. I contacted the office and spoke with one of the reps but even after obtaining the paperwork they couldn't tell me why the premiums had gone up so much. I think once they knew I started shopping around for a better price, they didn't seem interested in us anymore. They basically stopped responding to my emails with questions. They apologized the first time they forgot about my email, but the second email I sent a week ago still hasn't been responded to. Since then I have switched over to another company that was over $1,000 cheaper than the premiums with State Farm with the same coverage and gap for my autos. I would have given this place 10 stars 10 years ago but it seems like a lot's changed in the past 10 years and I really hate that. We bought a new vehicle in March and had requested it be put on our insurance, but as of yesterday it still wasn't showing up on our policy even though they created a binder showing that we had coverage, I got a letter from DMV stating that they needed proof of insurance or our license would be suspended in June. Update-replied to Mrs. Bodmers response So, I never mentioned Heather's name at all. After not getting any response to messages for over a week, my outlook on any business would falter. I went into the office and talked with her directly last week. She told me she was going to discuss everything with you and get back to me. After a few days, I emailed her for updates. I received no response just like the email I had sent previously. So I sent another. I still didn't get a response so I decided it was time to switch. I got the feeling y'all didn't care anymore. You and I both know things change. I'm sorry you didn't like what I had to say. That's what reviews are for. Good or bad. Don't let something as simple as prompt response requests ruin your business. I sent a message to your website asking you to call me at your earliest convenience and I'm still waiting on that call. You decided to reply to this review instead of calling me. Also, I don't know why you would even bring up a non business related favor you did for our band a few years ago. I know you're a very professional person but this is highly unprofessional in my opinion. We appreciated your help even if we didn't get to use your facility for what we had asked for it for. This has nothing to do with the current situation between you, Heather and I. Gratitude existed when you helped us. This current problem is business related and has nothing to do with past personal favors. If y'all truly cared, I would have gotten prompt responses to my questions as I had gotten in the past. If you're not able to answer these questions I'm a timely manner, then you or the people that work for you are bringing your business down from why we decided to go with State Farm so many years ago. Again, something as simple as a timely reply has broken my faith in your business. I know I'm the small minority here and hate that any of this had happened. But it didn't have to, ya know?"
We responded:
"Klay, I am truly sorry that you are upset with State Farm and the cost of your insurance. Rates are based on many factors—including factors exclusive to each individual. I understand being upset with corporate, but what I do not agree with is your comments regarding my team member. Heather is amazing and provides excellent service to our customers. I am pleased to see her copious notes. On April 18, when you first phoned our office to inquire about a policy change you had made on-line, and not directly with my team, she advised she could see that specific change being processed at corporate. In that same April phone call, you advised us of a new vehicle purchased in March. Per her notes, she replied that we would need that new car information ASAP in order to update your policy. Anytime a vehicle is traded, it is imperative to notify the insurance company immediately to avoid DMJV issues. Unfortunately, once changes are sent to corporate, my team has little control over the time it takes to process, just like my local agency cannot control the rates filed in Virginia. I also see from Heather’s notes that she offered to review your policies in depth by phone or in-office at your convenience. Things change in people’s lives and a personal review is almost always beneficial. On a personal note—it was just a few years ago, not ten, that you were in need of a place for your new band to practice…I personally swept and cleaned one of our places to help make that happen for a fellow community member… so since you state “this place”, I will add….memories, and gratitude certainly fade."
Brad Rife
February 3, 2024
5
out of
5
rating by Brad Rife
"Amy is absolutely great at her job... She Always responds and takes care of things..."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Tammy Amburgey
January 5, 2024
5
out of
5
rating by Tammy Amburgey
"Kelsey was great. She explained everything so well. Great experience"
We responded:
"Our team takes pride in being knowledgeable and dedicated to providing the best service to our customers. Your words are a testament to our commitment, and we're delighted to have been of service to you."
steve hale
December 29, 2023
5
out of
5
rating by steve hale
"Diana Bodmer is an excellent State Farm insurance agent. Excellent service and knowledgeable agents. The best service."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Richard Clamp
December 8, 2023
5
out of
5
rating by Richard Clamp
"Great experience. Great Service."
We responded:
"Thank you for choosing the Dlana Bodmer State Farm Agency for your Insurance needs."
Steven McDaniel
June 18, 2023
5
out of
5
rating by Steven McDaniel
"Great insurance company and friendly people"
We responded:
"Thank you for the great review and for your kind words, Steven! We are truly honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
Fern Harrison
March 10, 2023
5
out of
5
rating by Fern Harrison
"Fast , Friendly service."
We responded:
"Thank you for the wonderful review, Fern! It is our pleasure to be able to assist you with any of your insurance questions or needs! We strive to provide you with the customer care that you deserve and truly appreciate your feedback!"
Eric
December 6, 2022
5
out of
5
rating by Eric
"Was a easy process the lady was very helpful and knowledgeable about every question I had and explained every detail. Was in and out of office within 30 min. Also was welcomed as soon as I walked through the door by the lady up front."
We responded:
"Eric, Thank you for the wonderful review. We are always here to answer any questions you may have. Thank you for your trust in our agency. "
Becki O'Quinn
June 28, 2022
5
out of
5
rating by Becki O'Quinn
"Always responsive. Knowledgeable staff and great customer service."
We responded:
"Thank you for the great review, Becki! It is our pleasure to be able to assist you with any of your insurance questions or needs! Our team strives to provide you with friendly, professional and thorough customer care. We truly appreciate your feedback and look forward to assisting you with your insurance for many years to come!"
angela viers
May 27, 2022
5
out of
5
rating by angela viers
"Seems like my calls sometimes are frequent and needy, but Heather has always met them with a friendly demeanor and has been so very helpful! Thank you for all you do!"
We responded:
"Angela, Thank you for trusting our agency with your Insurance needs. We are always ready and willing to answer any questions you may have."
Matthew Smith
May 27, 2022
5
out of
5
rating by Matthew Smith
"Great staff!!! Very Friendly and Knowledgeable!"
We responded:
"Matthew, Thank you for the great review."
Ayana Anon
February 8, 2022
5
out of
5
rating by Ayana Anon
"Great service here."
We responded:
"Thank you for the wonderful 5 star review, Ayana! We strive to provide you with the customer care that you deserve and truly appreciate your feedback. It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Barbara Compton
May 8, 2021
5
out of
5
rating by Barbara Compton
"Always so polite and friendly!"
We responded:
"Thank you for the 5 star review, Barbara! We strive to provide you with the customer care that you deserve and we truly appreciate you feedback! Your kind words about our team makes our day! Thank you!"
Honaker112
April 4, 2021
5
out of
5
rating by Honaker112
"Great service everytime"
We responded:
"Thank you for the wonderful feedback."
Nichole Roberts
September 11, 2020
5
out of
5
rating by Nichole Roberts
"I’m a busy mom of 3 and calling in for insurance needs seem to be another item on my list. When I call for any reason and Heather Smith answers, I get 100% satisfaction. She always answers my issues in a timely manner. To top it off she’s extremely friendly! Kindness keeps my business!! Heather Smith goes above and beyond to help with my insurance needs and I can’t thank her enough for giving excellent customer service!"
We responded:
"Thank you, Nichole, for taking the time out of your busy day to let us know how we are doing. Heather will be thrilled to see your kind words and appreciates your feedback. She takes pride in what she does. As always, we are here for any of your insurance needs. We all here are honored to have earned your business."
Michael Presley
September 2, 2020
1
out of
5
rating by Michael Presley
"I was told on phone my bill be 84 they took 137 out bank they said it was for down payment they never said anything about on phone then the next month they added another vehicle that I didn't want said I had pay 173 then when I tried to get them to fix it they said that what they going charge that they couldn't do nothing about it. If we didn't like it go on down the road they five other insurance then they council it didn't even tell us"
We responded:
"Michael Presley (& Justina Deel) I definitely recall this situation - Unfortunately, I rarely have to become involved as a necessity in the interactions between our customers and my professional and experienced team members. I do quickly intervene when any of my team members are being disrespected or yelled at when they have done everything they can to explain the situation at hand. No one in my agency has ever hung up on anyone - they are instructed even when cussed and yelled at to politely transfer the call to me personally so that I can address the acts of belligerence."
Miranda Wilson
August 7, 2020
5
out of
5
rating by Miranda Wilson
"I called in today to get information on my vehicle insurance and David was great at assisting all my questions and "what-ifs". This office has always been professional and so friendly when I have had to contact them. I couldn't ask for better service! Thank you David and Dlana Bodmer's Office!"
We responded:
"We pride ourselves in educating our clients in all aspects of insurance, as we believe to the most important aspect of our job. We're honored to have earned your business!"
Jack Kiser
June 11, 2020
5
out of
5
rating by Jack Kiser
"Very good at what they do ! Thanks Jake from state farm"
We responded:
"Thank you, Jack!"
judy austin
September 9, 2019
5
out of
5
rating by judy austin
"Good insurance"
We responded:
"Thank you for the great review, Judy."
Warmachine2181
August 2, 2019
5
out of
5
rating by Warmachine2181
"Great team they work hard for you"
We responded:
"Antony, thank you for the fantastic review we really appreciate you!"
Gary Powers
July 30, 2019
5
out of
5
rating by Gary Powers
"Easy to work with"
We responded:
"Thank you for the great review."
Tericia Ellis
June 27, 2019
5
out of
5
rating by Tericia Ellis
"They are good to their insured customers and the offices are stylish"
We responded:
"Tericia, thank you for taking the time to leave such a positive review! We are glad you like our office and happy to help you with all of your insurance needs!"
C K
April 27, 2019
5
out of
5
rating by C K
"Cheap and always helps out when behind, calls to remind, but not to the point of annoyance. Very thankful for this office!"
We responded:
"Thank you for taking the time to leave us a great review."
Lisa Bentley Relyea
April 25, 2019
5
out of
5
rating by Lisa Bentley Relyea
"Very helpful"
We responded:
"Thank you, Lisa!"
michael baldwin
August 1, 2018
5
out of
5
rating by michael baldwin
"Very helpful staff A+"
We responded:
"Thank you, Michael! We appreciate that. -Dlana"